Kia and several other brands have outperformed Tesla in the functionality of their mobile phone aps that provide owners with information and management of their electric vehicles.
J.D. Power have just completed a benchmark study, including customer feedback, on how well various mobile aps help owners.
41% of EV owners claim they use their smartphone app “at least every other trip.”
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Tesla’s smartphone app ranked sixth out of 14 manufacturers behind Kia, Ford, Porsche, Chevrolet, and Hyundai which are said to be not only better but significantly better.
While Tesla was initially progressive with features such as charging and range status, and remote management of the interior temperature before you get into the vehicle, it has been slow to upgrade their capabilities. Missing applications include route planning to ensure that you know where and when to charge your batteries when needed.
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